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We want you to be happy with your purchase! If you receive a defective, damaged, or incorrect item, please contact us within [3] days of receiving your order.

Exchanges: Items must be unused, in original packaging, and returned within [3] days to qualify for an exchange.
Refunds: Refunds are only issued for defective or wrong items. Shipping fees are non-refundable.
Non-returnable items: For hygiene and safety reasons, certain products (e.g., undergarments, perishable goods, custom orders) cannot be returned or exchanged.
Process: Please email us at hello@mybibishop.com with your order number and photos of the issue. We’ll guide you through the next steps.

We reserve the right to refuse returns that do not meet our policy requirements.

We aim to get your order to you as quickly as possible!

Processing Time: Orders are processed within [2] working days after payment is confirmed.
Delivery Time:
Tracking: Once shipped, you will receive a tracking number via email/SMS.
Shipping Fees: Calculated at checkout based on weight, size, and destination.
Delays: Please note that delivery times may be affected by peak seasons, public holidays, or unforeseen courier delays.

We are not responsible for lost or delayed parcels due to incorrect addresses provided.

We respect your privacy and are committed to protecting your personal information.

Information We Collect: We may collect your name, email, phone number, shipping address, and payment details to process your orders.
How We Use Your Information: Your information is used only to fulfill orders, communicate with you about your purchases, and improve our services.
Data Protection: We take appropriate measures to safeguard your personal data.
Third-Party Sharing: We do not sell your information. We may share it with trusted service providers (e.g., delivery companies) only to complete your order.
Cookies & Tracking: Our website may use cookies to improve your browsing experience.

How to PayNow

Open your banking app (DBS/POSB, OCBC, UOB, etc.).
Select “PayNow” from the menu.
Choose to pay via Mobile Number or UEN.
Enter our PayNow details:
Key in the amount and your order number in the reference.
Confirm the details and tap Pay.
Send us a screenshot of the successful payment for verification.

Contact Us
We’re here to help! If you have any questions about our products, orders, or policies, feel free to reach out.

📧 Email: hello@mybibishop.sg

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